National Disaster Restoration is committed to protecting your privacy and handling personal information responsibly. This Privacy Policy explains how we collect, use, store and protect information obtained through our website, enquiries and services.

 

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National Disaster Restoration (NDR)

Effective Date: 10/06/2026

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National Disaster Restoration ("NDR", "we", "our", or "us") is committed to protecting your privacy and handling your personal information responsibly.

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This Privacy Policy explains how we collect, use, store and protect personal information when you visit our website, contact us or use our services.

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1. Who We Are

 

National Disaster Restoration (NDR) provides property restoration, disaster recovery, leak detection, specialist cleaning and emergency response services throughout the United Kingdom.

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For any questions regarding this Privacy Policy or the information we hold about you, please contact:

 

National Disaster Restoration

 

Email: enquiries@uk-ndr.com

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Telephone: 01945 408224

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Website: www.nationaldisasterrestoration.co.uk

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2. Information We Collect

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We may collect and process the following information:

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Information You Provide

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• Name

• Email address

• Telephone number

• Property address

• Company or organisation details

• Job title or role

• Enquiry information

• Information relating to property damage incidents

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Information Collected Automatically

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When visiting our website, we may collect:

• IP address

• Browser type

• Device information

• Website usage information

• Pages visited

• Referring website information

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This information helps us improve website performance and user experience.

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3. How We Use Your Information

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We use personal information to:

• Respond to enquiries

• Provide restoration and recovery services

• Arrange inspections and site visits

• Prepare reports and recommendations

• Communicate regarding ongoing projects

• Manage customer relationships

• Improve our website and services

• Meet legal and regulatory obligations

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We will only process personal information where we have a lawful basis for doing so.

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4. Lawful Basis For Processing

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Depending on the circumstances, we may process personal information based on:

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Contractual Necessity

Where information is required to provide services requested by you.

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Legitimate Interests

Where processing is necessary to operate and improve our business and services.

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Legal Obligations

Where we are required to comply with legal, regulatory or insurance-related requirements.

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Consent

Where you have provided consent for specific activities such as receiving marketing communications.

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5. Sharing Information

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We do not sell personal information.

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Information may be shared where necessary with:

• Insurance companies

• Loss adjusters

• Loss assessors

• Contractors and specialist suppliers

• Professional advisers

• Regulatory authorities

• Technology and hosting providers

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Information will only be shared where necessary to provide services, fulfil contractual obligations or comply with legal requirements.

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6. Data Security

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We take appropriate technical and organisational measures to protect personal information against:

• Unauthorised access

• Loss

• Misuse

• Alteration

• Disclosure

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While we take reasonable precautions, no method of electronic transmission or storage can be guaranteed to be completely secure.

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7. Data Retention

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We retain personal information only for as long as reasonably necessary to:

• Provide services

• Meet legal obligations

• Resolve disputes

• Maintain business records

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Retention periods may vary depending on the nature of the information and the services provided.

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8. Your Rights

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Under UK data protection legislation, you may have the right to:

• Access your personal information

• Correct inaccurate information

• Request deletion of information

• Restrict processing

• Object to processing

• Request transfer of your data

• Withdraw consent where applicable

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Requests can be submitted using the contact details provided within this policy.

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9. Cookies

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Our website may use cookies and similar technologies to improve functionality and user experience.

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Cookies may be used to:

• Ensure website functionality

• Monitor website performance

• Analyse visitor behaviour

• Improve website content and usability

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Further information can be found in our Cookie Policy.

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10. Third-Party Websites

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Our website may contain links to external websites.

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We are not responsible for the privacy practices or content of third-party websites and encourage users to review their privacy policies separately.

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11. Marketing Communications

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Where consent has been provided, we may occasionally send information regarding our services.

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You may opt out of receiving marketing communications at any time by contacting us or using the unsubscribe options provided.

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12. Changes To This Policy

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We may update this Privacy Policy from time to time.

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Any changes will be published on this page and become effective immediately upon publication.

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13. Contact Us

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If you have any questions regarding this Privacy Policy or how your information is handled, please contact:

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National Disaster Restoration

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Email: enquiries@uk-ndr.com

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Telephone: 01945 408224

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Website: www.nationaldisasterrestoration.co.uk