Expert Help When Your Home Is Damaged

If you’ve experienced water or fire damage in your home, we understand how overwhelming it can feel. NDR provides professional restoration solutions for homeowners and tenants — quickly, safely, and with full support for your insurance claim.

Take These Steps First

Whether you’re a tenant or a homeowner, taking the right steps early can limit damage, protect your belongings, and support your insurance claim.


  • Stop the source of water (if safe to do so) or contact emergency services if a fire has occurred.


  • Inform your insurance provider immediately.


  • Take photos of the damage before moving anything.


  • Do not attempt to clean soot, dry the property, or throw anything away before it’s documented.


  • Contact NDR for a professional damage assessment.

Are You a Homeowner or Tenant? The Difference Matters

Insurance policies differ depending on whether you own or rent the property. Here’s a general guide:

Homeowners


Typically insured for the structure and buildings.


Can claim for water/fire damage to walls, flooring, fixtures.


Responsible for contacting their buildings insurer.

Tenants


Usually responsible for contents only.


Can claim for damage to personal belongings.


Landlord or letting agent should manage structural repairs.

Always check your individual policy documents to confirm what you’re covered for.

We Make the Restoration Process Simple

We work with both property owners and tenants to deliver fast, effective restoration following:


  • Water damage (floods, leaks, escape of water)
  • Fire & smoke damage
  • Trauma or hazardous incidents
  • Damage to personal contents or furnishings
  • Damage to shared communal areas or flats


Our services include:

  • Emergency response and mitigation
  • Moisture mapping and drying
  • Fire residue and odour removal
  • Insurance-friendly documentation
  • Contents handling and BER assessments
  • Clear communication throughout the process


Whether you’re insured or not, our team will provide honest advice and practical solutions — no pressure, no confusion.

We Support Your Claim and Keep Everyone Informed

If you're insured, we’ll provide detailed documentation to support your claim — including photos, moisture readings, and treatment logs.


If you’re a tenant, we’ll also communicate with your landlord or housing provider (with permission) to keep the process moving smoothly.


Our goal is to take the pressure off you — and help restore your home, properly.

FAQs

I rent my home — should I contact NDR directly?

Yes. If you’re affected by damage and unsure what to do, we’re happy to assess the situation and advise you and your landlord.

Will my insurance pay for your services?

If your policy covers the damage, your insurer will often approve our services as part of the claim. We’ll liaise with them directly once instructed.

I’m not insured — can you still help?

Absolutely. We can quote for private restoration works and prioritise safety, cleaning, and odour removal based on your needs and budget.

What should I do with damaged belongings?

Don’t throw anything away yet. We’ll assess the items, take photos, and help determine what can be saved or needs replacing.

Let Us Help You Get Back on Your Feet

No matter how serious the damage, we’re here to help restore your home and peace of mind. Fast, fair, and fully documented.