Respectful, Evidence-Based Support for Loss Assessors

We Work in Harmony With You — Not Over You

As a loss assessor, you represent the policyholder — guiding them through a complex and often emotional claims process. You need restoration partners who understand your authority, share your standards, and never compromise your position.

At National Disaster Restoration, we act as a professional extension of your service: technically capable, commercially aware, and always respectful of the advisor–client relationship. Our role is to deliver what you instruct — clearly, safely, and in line with policyholder interests.

Professional Property Restoration for Domestic & Commercial Claims

Our services cover:

• Water Damage Restoration
  Escape of water, flooding, storm ingress — with moisture mapping, drying plans, mitigation, and full documentation.

• Fire Damage Restoration
  Fire-type-specific decontamination, odour neutralisation, strip-outs, and contents salvage (where possible).

• Trauma & Biohazard Cleaning
  Void properties, squatters, unattended deaths, and other sensitive environments — always handled discreetly and compassionately.

• Contents Handling & BER Assessments
  Photo-documented inventories, restoration where viable, and structured BER reporting.

• Vehicle Decontamination & Drying
  Restoration-first drying and decontamination for vehicles affected by fire, water, vandalism or theft.

Each service is delivered with full transparency, insurer-grade documentation, and alignment to your claim strategy.

Reliable, Collaborative & Client-Respectful a paragraph to describe your story

Key Benefits:

• Detailed, Evidence-Led Reports
  Including photos, moisture readings, drying logs, contents condition summaries, and odour/soot classification.

• Client-Facing Professionalism
  We reflect your high standards when engaging with your client — clear communication, clean appearance, and empathy throughout.

• Structured & Scoped Work
  We stay within our remit and follow your brief exactly — no scope creep or overreaching.

• Fast Response
  Emergency attendance available nationwide — ideal for stabilising loss, supporting early decisions, and protecting policyholder welfare.

• Restoration Over Replacement
  We restore where viable and cost-effective — or provide clear evidence when BER is appropriate.

From Instruction to Handover — We Keep You in Control

Our process includes:

Initial Briefing – we follow your scope and raise any immediate red flags

Site Attendance – on time, in uniform, and with full PPE where required

Work Delivery – scoped works only, professionally carried out

Reporting – PDF or custom-format report with all required evidence

Ongoing Contact – continued support for variation discussions, disputes or insurer queries

We keep you informed at every stage and never communicate outside our remit unless agreed.

FAQs

Can I instruct you directly without insurer involvement?

Yes — we work on behalf of loss assessors frequently and accept direct instructions. We’ll align our scope and reporting to your needs.

Do you provide full moisture and contamination evidence?

Absolutely. Every relevant job includes readings, photographs, drying logs, and a condition summary for both structural elements and contents.

How do you interact with my client?

Professionally and respectfully — we represent your brand while on-site. We’re here to support your position and keep your client reassured.

What if my client’s property requires urgent mitigation?

Call us immediately. We offer rapid response for mitigation, decontamination, and contents triage where time is critical.

A Restoration Partner Who Supports, Not Competes

NDR works alongside you with professionalism, precision, and respect — helping you deliver results your clients value and your reputation deserves.