Privacy Policy

Introduction

At National Disaster Restoration (NDR), we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit our website, use our services, or communicate with us.


We comply fully with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and all other relevant data protection legislation.



1. Information We Collect

We may collect and process the following categories of personal data:


  • Personal Identification Information
    Your name, phone number, email address, property address, and other contact details when you submit enquiries or engage our services.


  • Technical Data
    IP address, browser type, device information, and usage statistics when interacting with our website.


  • Service Data
    Details regarding your restoration project, including documentation, images, and correspondence related to site visits and services provided.


  • Payment Information
    If services are billable, we may collect payment information via secure third-party payment providers. NDR does not store your payment details.



2. How We Use Your Information

We use your information to:


  • Deliver the restoration services you request


  • Communicate with you about your service or claim


  • Process payments and generate invoices


  • Provide documentation for insurance claims


  • Improve our services and website experience


  • Send marketing communications (only with your explicit consent)



3. Legal Basis for Processing

We process your data on the following legal bases:


  • Contractual obligation – to fulfil service agreements with you


  • Legal obligation – to comply with applicable regulations


  • Legitimate interest – for service improvement and administrative purposes


  • Consent – for marketing communications (opt-in only)



4. Data Sharing

We do not sell or share your personal data with third parties for marketing purposes.

However, we may share data with:


  • Approved third-party contractors (e.g., subcontractors or suppliers assisting with works)


  • Payment processors and financial service providers


  • Insurance companies or loss adjusters (where applicable and relevant)


  • Regulatory authorities or legal bodies (when required by law)


All third parties are contractually obligated to handle your data securely and lawfully.



5. Data Security

We take appropriate technical and organisational measures to safeguard your data, including secure file storage, restricted access, and encryption where applicable.


While we strive to ensure the highest level of protection, no digital transmission is entirely risk-free. You use our site and submit data at your own discretion.



6. Data Retention

We retain your personal data only for as long as necessary to fulfil our service obligations, comply with legal requirements, and support financial or insurance audits.



7. Your Rights Under UK GDPR

You have the right to:


  • Access your data


  • Correct any inaccuracies


  • Request deletion of your data (subject to lawful grounds)


  • Object to processing or request restrictions


  • Withdraw consent for marketing


  • Request data portability in machine-readable format


To exercise your rights, please contact:
enquiries@uk-ndr.com



8. Cookies and Website Tracking

Our website may use cookies to enhance user experience and collect analytical data. You can control cookie permissions via your browser settings. For more details, refer to our [Cookie Policy] (if hosted separately).



9. Changes to This Privacy Policy

This Privacy Policy may be updated periodically. We encourage you to review it regularly.



Last updated: 12/07/2025

Contact Us

If you have questions about this Privacy Policy or our data practices, please contact:


enquiries@uk-ndr.com
01945 408224