Recover, Restore, Reassure – Professional Contents Handling & Restoration
From identifying and documenting damaged items to restoring salvageable contents and responsibly disposing of those beyond repair, NDR provides comprehensive, insurer-friendly solutions that help take the pressure off homeowners and claim handlers alike.
Contents Claims Can Be Complex — We Simplify the Process
Fire, water, and trauma-related incidents rarely affect just the structure — personal belongings and household items are often impacted too. Whether it’s smoke-damaged furniture, waterlogged electronics, or contaminated textiles, it’s vital to assess and manage contents professionally.
At NDR, we ensure every item is accounted for, cleaned when possible, and correctly categorised for the insurance claim — minimising disputes and accelerating resolution.
Comprehensive Solutions for Contents Recovery
- Identification & Documentation
We create detailed inventories of affected items, including photos and condition notes for insurance submission.
- BER (Beyond Economic Repair) Assessments
Professional evaluation of whether restoration is viable or if replacement is more cost-effective.
- Contents Restoration
Cleaning and decontamination of salvageable items such as clothing, upholstery, books, and soft furnishings.
- Packing & Removals
Safe handling, packing, and relocation of contents to secure storage or restoration facilities.
- Disposal of Non-Restorable Items
Ethical and compliant disposal of damaged items in line with environmental guidelines.
- Claim Support
Fully documented itemised reports to support loss adjusters, insurers, and policyholders.
Trusted by Insurers, Adjusters & Property Owners Across the UK
Our contents handling and restoration services are suitable for:
- Insurance companies and loss adjusters
- Homeowners and tenants
- Landlords and property managers
- Housing associations and councils
- Commercial premises and businesses
We tailor our approach depending on the scale of the incident, the contents involved, and the client’s needs — whether private or insured.
Our Contents Restoration Process
On-Site Contents Triage
Items are inspected, sorted, and categorised as restorable, uncertain, or BER.
Photo & Inventory Creation
A detailed photographic and written record of all affected items is compiled.
Pack-Out & Transport (if applicable)
Contents are packed and moved to a secure off-site facility for further restoration or storage.
Restoration or Cleaning
Items are professionally cleaned, deodorised, or treated depending on the type of damage.
BER Documentation & Disposal
Irreparable items are documented for claim purposes and disposed of responsibly.
Return of Items
Restored items are returned and carefully placed back into the property following structural restoration.
Contents Handling with Care, Compliance & Clarity
Experienced Contents Technicians
Trained in handling sensitive, valuable, and contaminated items.
Safe Pack-Outs & Storage
We use proper protective packaging and controlled environments where needed.
Insurance-Focused Reporting
Full transparency to support fast and fair contents claims.
Accurate BER Judgements
Honest and clear — no unnecessary disposals, no inflated claims.
Sensitive & Professional Conduct
We treat every possession with respect, understanding its personal or sentimental value.
FAQs
Can all damaged items be restored?
Not always. We assess each item individually. If it’s safe, economical, and practical to restore it, we’ll do so. Otherwise, it will be marked as BER with a full explanation.
What does BER mean?
"Beyond Economic Repair" — it means an item would cost more to restore than replace. Insurers usually base claims on this principle.
What types of items can you restore?
We restore a wide range of items, including furniture, textiles, artwork, books, and personal belongings — depending on the damage type.
Will I receive a full contents report?
Yes. Every job includes an itemised contents inventory, photos, BER summaries, and any applicable receipts or valuations (if available).
Let’s Protect What Matters Most
NDR is here to handle your contents professionally — whether it’s documenting for claim purposes, restoring precious belongings, or safely disposing of damaged items.