Trusted Restoration Solutions for Insurers Who Expect More

At NDR, we provide responsive, accurate, and insurer-aligned restoration services that reduce settlement costs, improve policyholder satisfaction, and support claim efficiency from instruction to close.

Specialists Who Understand Your Pressures and Your Process

Insurance companies face ongoing pressure to reduce indemnity spend, maintain customer satisfaction scores, and streamline the claims journey — all while remaining compliant and consistent across a wide network of contractors.


At National Disaster Restoration, we’re not just another restoration supplier — we’re a strategic partner who understands exactly what you need. From consistent technical delivery to detailed reporting and respectful policyholder engagement, we integrate seamlessly with your process.

End-to-End Support Across Multiple Claim Types

We provide property restoration support for:


  • Water Damage Claims
    Escape of water, flooding, storm ingress
    → Moisture mapping, mitigation, drying installations, monitored progress


  • Fire & Smoke Claims
    All fire types including fast burn, slow burn, protein, plastic
    → Decontamination, strip-outs, odour control, acidic soot mitigation


  • Trauma or Vandalism Claims
    Void properties, squatters, deceased occupants, sharps/needles
    → Biohazard cleanup, deodorisation, welfare risk reduction


  • Contents Restoration & Handling
    BER assessment, inventory, restoration and disposal with full photo records


  • Vehicle Decontamination
    Fire, water, vandalism or theft recovery
    → Non-invasive drying, bacterial control, evidence-led assessments


Each service includes comprehensive documentation and consistent communication — supporting your adjusters, handlers, and customer journey teams.

Reducing Claim Lifecycles and Settlement Costs — Without Compromise

Value Points:


  • Rapid Attendance & Mitigation
    We act early to limit secondary damage and reduce reinstatement scope.


  • Insurance-Ready Documentation
    Moisture readings, photographs, itemised inventories, BER lists and signed customer declarations.


  • Policyholder-Focused Approach
    Clear, respectful communication that reduces complaints and escalations.


  • Cost-Conscious Restoration
    We restore wherever practical — helping to avoid unnecessary strip-outs or waste.


  • Transparent Reporting & Feedback Loops
    We provide clear, factual updates, adjuster-friendly formats, and swift escalation pathways if needed.


  • No Overreach
    We stay within our expertise — no guesswork, no up-selling, no unexpected variations.

A Restoration Partner Built for the Insurance Sector

Consistent Technical Standards
Trained, vetted, and monitored field staff nationwide


Compliance-Focused
GDPR, FCA-awareness, and safeguarding principles in place


Digital-First Delivery
PDF reports, drying logs, and before/after evidence sent securely and promptly


Transparent Pricing
Clear rates, no hidden extras, and pre-approved cost ceilings where agreed


Scalable Delivery
From single incidents to surge support following major weather events or fire clusters

Tools That Help You Close Claims Faster

When you instruct NDR, your handlers, adjusters, or triage teams receive:


  • A clear scope of works


  • Moisture readings, contamination classification, and visible damage notes


  • Contents lists, BER forms, and disposal logs


  • Photographic evidence (before, during, after)


  • Policyholder contact and access updates


  • Final sign-off and handover documents


We’ll even provide branded templates or integrate into your systems if needed.

FAQs

Can you provide reports to suit our internal formats?

Yes — we can adapt our reporting to meet your documentation standards, including branded templates and digital upload formats.

Can you handle policyholder communications on our behalf?

Yes — with clear instruction, we manage customer contact professionally, providing updates and answering questions in a compliant, respectful manner.

What’s your position on restoration vs replacement?

Restoration is always prioritised where safe and cost-effective. We document BER items with evidence and justification to reduce disputes.

Do you provide surge support during major events?

Yes — we can deploy scalable teams in high-demand areas and coordinate regional work during flood, storm, or fire surges.

Let’s Work Together to Strengthen Your Claims Process

If you're looking for a responsive, reliable restoration partner that understands your world, NDR is ready to deliver.