Trusted Restoration Solutions for the Insurance Sector

At National Disaster Restoration, we don’t just restore properties — we support insurance professionals in delivering fast, efficient, and technically sound claim outcomes. We understand the critical pressures of claim cycle times, policyholder satisfaction, scope validation, and cost containment. That’s why we provide structured, insurer-aligned restoration services designed to make your process simpler, faster, and more reliable.

Who We Support

We work closely with a wide range of insurance industry professionals:

• Insurance Companies

• Loss Adjusters

• Loss Assessors

• Third-Party Administrators

• Claims Management Providers



Each has distinct pressures — and we tailor our solutions accordingly.

Why Insurers Choose NDR

We’ve built our business with a deep understanding of the insurance industry’s demands, including:

• Restoration-First Philosophy
  We always aim to restore rather than replace — helping reduce claim values, shorten loss periods, and minimise environmental impact.

• Fast On-Site Attendance
  We respond quickly to prevent secondary damage and begin mitigation immediately. Our priority is always preservation, risk reduction, and speed.

• Structured Documentation
  Our reports are insurer-ready: moisture readings, atmospheric data, photos, damage classifications (e.g. fire type, contamination levels), and BER (beyond economic repair) itemisation — all delivered promptly.

• Policyholder-Sensitive Service
  We understand that every claim is a personal loss. Our teams are respectful, uniformed, and trained to act with care and compassion inside customers’ homes and businesses.

• Consistent Communication
  We provide regular updates, site photos, scope clarifications, and real-time adjustments to keep your claims handlers and field teams informed.

• Scalable Coverage Across the UK
  Whether it’s an isolated household leak or a major fire impacting multiple units, we can scale our operations and deploy trained personnel anywhere in the UK.

Our Core Restoration Services

We support claim types ranging from minor to catastrophic. Our core services include:

• Water Damage Mitigation: Moisture mapping, drying system installations, dehumidification, desiccant systems, and full reporting

• Fire Damage Restoration: Decontamination based on fire type (e.g. protein, plastic, acidic), air scrubbers, and strip-outs

• Trauma & Biohazard Cleanup: Full PPE, clinical-grade decontamination, sensitive service

• Contents Restoration & Handling: Itemised inventories, BER documentation, packing, and off-site restoration

• Vehicle Decontamination: Water, smoke, or vandalism recovery — a viable alternative to early write-offs
  

How We Strengthen Your Claims Process

Reduce Settlement Costs

Our goal is to protect what’s salvageable. With deep expertise in restoration science and drying technologies, we help avoid unnecessary strip-outs and replacements.

Speed Up Resolution

Our rapid deployment and detailed reporting help adjusters make informed decisions quickly — speeding up settlements and improving FNOL-to-resolution KPIs.

Provide Audit-Ready Evidence

All site documentation is delivered in a structured format with timestamped photos, readings, scope notes, and job logs — supporting validation and dispute defence.

Improve Sustainability

Restoration over replacement aligns with insurer sustainability commitments. Our work reduces waste, limits carbon-heavy refits, and supports ESG reporting.

Working With Us: A Simple, Structured Process

1. Instruction Received
   Via email, phone, or platform — FNOL, adjuster referral, or customer introduction.
2. Fast Deployment
   We attend site to mitigate damage and gather technical data.
3. Assessment & Reporting
   Moisture logs, fire classification, content itemisation — submitted promptly.
4. Scope Agreement
   We align with adjusters, assessors, or insurers before progressing.
5. Restoration Works Carried Out
   Fully documented, policyholder-friendly restoration — from start to sign-off.
6. Final Report Submitted
   Invoice, completion notes, before-and-after photos, and certificate of hygiene if required.

Accreditations & Compliance

• All staff DBS-checked and fully trained

• Use of BS-EN compliant cleaning solutions

• Full RAMS (Risk Assessments and Method Statements)

• GDPR-compliant data handling



• We are fully insured for public liability, employers’ liability, and professional indemnity

Let’s Work Together

Whether you’re an insurer, TPA, or field-based adjuster, we offer a professional, dependable restoration service that supports your process from end to end.

enquiries@uk-ndr.com
01945 408224